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Archives: Faqs

Observation: Ice builds up on the roof.

Performance Standard: During prolonged cold spells ice is likely to build up at the eaves of a roof. This condition occurs when snow and ice accumulat...

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Observation: Roof is wavy from bowed sheathing.

Performance Standard: Roof sheathing shall not bow more than ½ inch in 2 feet. Corrective Measure: The remodeler will straighten bowed roof sheathing...

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Observation: Insulation is insufficient.

Performance Standard: Insulation shall be installed in accordance with applicable energy code and building code requirements. Corrective Measure: The ...

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Observation: Water pipes are noisy.

Performance Standard: Because of the flow of water and pipe expansion, the water pipe system will emit some noise. However, the pipes should not make ...

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Observation: Sewers, fixtures, or drains are clogged.

Performance Standard: Sewers, fixtures, and drains shall operate properly. Corrective Measure: The remodeler will not be responsible for sewers, fixtu...

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Observation: The surface of a porcelain or fiberglass plumbing fixture is cracked or chipped.

Performance Standard: Cracks and chips in surfaces of bathtubs and sinks can occur when surfaces are hit with sharp or heavy objects. Corrective Measu...

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Observation: Plumbing fixtures, appliances, or trim fittings are defective.

Performance Standard: Plumbing fixtures, appliances, and trim fittings shall comply with their manufacturer’s standards. Corrective Measure: The...

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Observation: The tub or shower leaks.

Performance Standard: Tubs and showers shall not leak. Corrective Measure: The remodeler will repair tub or shower leaks by sealing the faucet covers ...

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Observation: The water supply system fails to deliver water.

Performance Standard: All on-site service connections to the municipal water main or private water supply are the responsibility of the remodeler. Cor...

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Observation: Water in plumbing pipes freezes and the pipes burst.

Performance Standard: Drain, waste, vent, and water pipes shall be adequately protected to prevent freezing as required by the applicable plumbing cod...

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Observation: A faucet or valve leaks.

Performance Standard: No valve or faucet shall leak because of defects in material or workmanship. Corrective Measure: The remodeler will repair or re...

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Observation: Condensation appears on pipes.

Performance Standard: Condensation on pipes may result at certain combinations of temperature and indoor humidity. Corrective Measure: None....

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Observation: Pipes leak.

Performance Standard: No leaks of any kind shall exist in any soil, waste, vent, or water pipe. Corrective Measure: The remodeler will make repairs to...

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Observation: Condensation is evident on the walls, earth, or floor insulation in the crawl space.

Performance Standard: Condensation in the crawl space shall not result from failure to provide adequate ventilation as required by code. Condensation ...

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Observation: Flowing or trickling water appears on interior crawl space surfaces.

Performance Standard: Flowing or trickling water on interior crawl space surfaces is unacceptable. Corrective Measure: The remodeler will take the nec...

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Observation: The basement leaks.

Performance Standard: Leaks resulting in actual trickling of water shall be repaired. Leaks caused by landscaping improperly installed by the owner, o...

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Observation: Dampness is evident on basement walls or floor.

Performance Standard: Dampness caused by wicking through the basement walls or floor and condensation of water vapor on cool walls and floor are not t...

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Observation: Refrigerant lines leak.

Performance Standard: Refrigerant lines shall not leak during normal operation.  Corrective Measure: The remodeler will repair leaking refrigerant li...

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Observation: Condensation lines clog up.

Performance Standard: None. Corrective Measure: Condensation lines will clog eventually under normal use. The remodeler will provide unobstructed cond...

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Observation: Cooling of rooms is inadequate.

Performance Standard: If air-conditioning is installed by the remodeler, the cooling system shall be capable of maintaining a temperature of 78 degree...

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Observation: The heating system is inadequate.

Performance Standard: The heating system shall be capable of producing an inside temperature of 70 degrees Fahrenheit, as measured in the center of ea...

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Observation: The ductwork separates or detaches.

Performance Standard: Ductwork shall remain intact and securely fastened. Corrective Measure: The remodeler will reattach and re-secure all separated ...

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Observation: The ductwork produces excessively loud noises commonly known as oil canning.

Performance Standard: The stiffening of the ductwork and the gauge of the metal used shall be such that ducts do not “oil can.” The boomin...

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Observation: The ductwork makes noises.

Performance Standard: When metal is heated, it expands, and when cooled, it contracts. The resulting “ticking” or “crackling” ...

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Observation: Trim or molding miter edges do not meet.

Performance Standard: Gaps between miter edges in trim and molding shall not exceed 1/16 inch. Corrective Measure: The remodeler will repair gaps exce...

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Observation: Tile, brick, marble, or stone flooring is broken or loose.

Performance Standard: Tile, brick, marble, and stone flooring shall not crack or loosen. Corrective Measure: The remodeler will replace cracked tiles,...

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Observation: Strip oak floor boards are cupped.

Performance Standard: Cups in strip oak floor boards shall not exceed 1/16 inch in depth in a 3-inch maximum span measured perpendicular to the long a...

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Observation: Spots or minor fading are visible on the carpet.

Performance Standard: Exposure to natural light may cause spots on and minor fading of the carpet. Corrective Measure: None.

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Observation: The wall covering is peeling.

Performance Standard: The wall covering shall not peel off the walls. Corrective Measure: The remodeler will reattach or replace the loose wall coveri...

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Observation: Varnish or lacquer finishes have deteriorated.

Performance Standard: Clear finishes on interior woodwork shall not deteriorate during the warranty period. However, clear finishes used on exterior s...

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